Retail Is Not Wholesale at a Smaller Size
One pallet and four hundred single orders are not the same job.
Direct-to-consumer selling adds individual picking, packing, tracking, returns and buyer questions. A distribution operation built around trade volumes can do some of that work, but only if the process is designed for it before orders arrive. Otherwise, every small task starts borrowing time from the B2B side.
Consumer Buyers Create a Different Service Load
Trade accounts and marketplace customers expect different things.
Consumer buyers ask product questions, return individual items, leave public feedback and can open policy cases. Marketplaces also measure response times, cancellations and fulfilment performance. That support load needs its own operating rhythm rather than being pushed onto a trade counter between wholesale orders.